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Blank Voicemail

Hi. I've had 3 voice mails left over the past 2 days and all are blank when playing back ? Has anyone else had this issue. Thank you

1 person has this question

Hi,

We're not aware of any issues with the service. We've just responded to your ticket, please respond to the email with your phone number so that we can investigate further.

Kind regards,

Thumbtel

I am having the same problem. I received 2 voicemails yesterday that I can't listen to. They show up in my inbox with a blue dot that would indicate that can't download to my phone. It does list the length of the message.

Hi Doris,


The problem sounds like a bad cache... 


If you're using an Android phone, please try doing the following to see if it resolves the issue:
1. Open your Android phone Settings
2. Goto App Management > HulloMail > Storage
3. Clear the Cache, and then clear the Data (some Android UI's call it 'Clear Storage')
4. Then reopen HulloMail
5. Sign in again and accept all permissions
6. Try playing your voicemails again


Alternative if you're using an iPhone, please try these steps:
1. Delete the HulloMail app

2. Goto the AppStore and redownload the HulloMail app

3. Then open the HuloMail app
5. Sign in again and accept all permissions
6. Try playing your voicemails again


If the above steps still don't work, then please let us know via contactus@thumbtel.com with your phone number and we'll be able to investigate further.


Kind regards,

Thumbtel


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