Does VirginMobile UK work? :

Does VirginMobile UK work?

Sean Trent

started a topic over 3 years ago

Emailed support but have been pushed here. Before I troubleshoot further does the MVNO work? EE is listed but not Virgin. I cleared all HulloMail details from contacts. Reinstalled the app. The activate HulloMail ‘number’ brings aup a grey screen Error Performing request network failure .

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thumbtel Support

said over 3 years ago

Dear Sean,

Thank you for contacting support.

Unfortunately, Virgin Mobile is not one of the supported networks as it doesn't support the 'Call forwarding' feature which allows the HulloMail Voicemail service to work, basically the network is unable to forward calls to us.

I'm really sorry to say, but at this stage your only options are:

1. Move again to another Network that does support call forwarding

2. Cancel the HulloMail service - If you wish to do this, please send us an email at contactus@thumbtel.com with your number so that i can provide you the correct instructions in order to do so.

Kind regards,

thumbtel Support