Voicemail message isn't going to default msg for callers

On Hullo Mail. My default greeting isn't working when some people call. Instead it simply goes to a greeting that states. "The person you are trying to reach is not available" It seems to work for some, but not for everyone and when I was out of town, my custom message directing clients to call my office for immediate assistance were not being recieved. This is a major problem. Karl

Hi Karl,

I have to say, i've never heard this problem before, are you still receiving the actual messages despite the greeting thats played back?

Without being able to look into your account, i can't tell if there might be a configuration which you may have enabled which could explain the behaviour. Can you please contact us via email on contactus@thumbtel.com with your registered phone number and we'll be able to look into this further.

Kind regards,

Thumbtel Support

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