Lite - No Emails BeingTranscribed. :

Lite - No Emails BeingTranscribed.

allemailstome

started a topic over 2 years ago

So last month I started getting messages saying my voicemails hadn't been transcribed as I had only 10 emails allowance. From the 1st this month I have the same message. So no voice messages being transcribed already this month? How do I sort this out. It's a bit annoying.

thumbtel Support

said over 2 years ago

Hi,

Thank you for contacting support.

Your monthly renewal for transcription will be the date from when you started your subscription. Eg. If you've started your subscription on the 10th of the month, your transcription renewal will happen on the 10th.

We can't check exactly when your renewal date is as we need your registered phone number or email address to locate your account.

If you would like us to check, please send us an email to support@thumbtel.com with your phone number or email (please do not post your details here as it's a public forum).

Thumbtel Support.