Thank you for contacting support.
Your monthly renewal for transcription will be the date from when you started your subscription. Eg. If you've started your subscription on the 10th of the month, your transcription renewal will happen on the 10th.
We can't check exactly when your renewal date is as we need your registered phone number or email address to locate your account.
If you would like us to check, please send us an email to firstname.lastname@example.org with your phone number or email (please do not post your details here as it's a public forum).