Lite - No Emails BeingTranscribed.

So last month I started getting messages saying my voicemails hadn't been transcribed as I had only 10 emails allowance. From the 1st this month I have the same message. So no voice messages being transcribed already this month? How do I sort this out. It's a bit annoying.


Thank you for contacting support.

Your monthly renewal for transcription will be the date from when you started your subscription. Eg. If you've started your subscription on the 10th of the month, your transcription renewal will happen on the 10th.

We can't check exactly when your renewal date is as we need your registered phone number or email address to locate your account.

If you would like us to check, please send us an email to with your phone number or email (please do not post your details here as it's a public forum).

Thumbtel Support.

Login or Signup to post a comment
© 2020 thumbtel ltd. Registered company No.06504172. All rights reserved.