Received calls only come through speakerphone :

Received calls only come through speakerphone

Ryan Taylor

started a topic over 2 years ago

Whenever I receive a call it comes through on my pound speakerphone and even if I turn the pound speakerphone button on or off it is still only loud speakerphone. I have a brand new pixel 6. Could you please advise as it makes this almost useless for me.

thumbtel Support

said over 2 years ago

Hi Ryan,

Thanks for contacting support.

We are aware of some devices affected, where the sound output locks to speaker.

Our devs are working on a fix for this.

As a workaround, if you're on the Standard plan, please try going to More tab, set Make Calls & Receive Calls to 'Mobile Network'.

If you're on our Lite plan, then please get in touch via email to 'contactus@thumbtel.com' with your registered number and we'll be able to switch your account to Standard level whilst we work on getting a release to fix this issue.

Kind regards,

Thumbtel Support