Received calls only come through speakerphone

Whenever I receive a call it comes through on my pound speakerphone and even if I turn the pound speakerphone button on or off it is still only loud speakerphone. I have a brand new pixel 6. Could you please advise as it makes this almost useless for me.

Hi Ryan,

Thanks for contacting support.

We are aware of some devices affected, where the sound output locks to speaker.

Our devs are working on a fix for this.

As a workaround, if you're on the Standard plan, please try going to More tab, set Make Calls & Receive Calls to 'Mobile Network'.

If you're on our Lite plan, then please get in touch via email to '' with your registered number and we'll be able to switch your account to Standard level whilst we work on getting a release to fix this issue.

Kind regards,

Thumbtel Support

Login or Signup to post a comment
© 2023 thumbtel ltd. Registered company No.06504172. All rights reserved.